Why will the website not let me complete the ordering process?
We are always working to update and better our website. If you are having issues completing the order process we recommend you check the following:
- Which Internet browser are you using? Our website seems to work best with either Google Chrome or Mozilla Firefox.
- Try deleting your cookies and browsing data.
- Use a Desktop or Laptop computer. Our site sometimes has trouble working with smart phones and tablets.
If any other assistance is needed please use the Contact Form for the fastest response.
Can I swap an item from my order to a different item?
No, we are not able to edit an order after it has been placed. We can assist you in cancelling your original order, so you can order the item(s) you wanted, or you can place a separate order. To cancel your order, please use our CONTACT US form for the fastest response.
Can I add something to my order?
No, we are not able to edit an order after it has been placed. You can either place a separate order, or we can cancel your current order, so you can reorder the item(s) you want. To cancel your order, please use our CONTACT US form for the fastest response.
Can I combine my orders together?
No, we are not able to combine your orders.
Do you have a system that will notify me when this item comes back in stock?
Yes, to be alerted to back in stock products simply click the "NOTIFY ME WHEN AVAILABLE" button on the out of stock product page. Enter your email address and click submit. When the product becomes available we will send you a notification
Can I order an out of stock item, and you send it once it comes in? (Back Ordering)
No, out of stock items cannot be ordered/back ordered.
Shipping
Generally, orders placed Monday - Friday will be shipped within 2 business days. Some exclusions do apply. If an item requires additional shipping time it will be noted in the listing.
Firearms will be shipped within 48 hours after the transfer FFL is received and processed. Some exclusions apply.
See SHIPPING page for more details.
Sales Tax
We collect sales tax in states that we are required to.
Alabama customers we have collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Sellers program account number is SSU-R010994596
Returns
General Merchandise
Most items sold from Sportsman Fulfillment can be returned within 30 days for a replacement or a refund. All returns require a return authorization which can be obtained by using our CONTACT US page. The product needs to be returned new and in the original package with all tags, warranty papers, accessories and original invoice or packing slip to:
Sportsman Fulfillment
Returns Dept.
816 Clark Ave Ashland OH 44805
Attn: Jess
Items That Can Not Be Returned
Treestands if box has been opened
Mouth blown calls
Ammo
Powder & Primers
Next to skin garments
Crossbows
Arrows if they have been cut or altered in any way
Firearms
Please inspect firearm carefully before taking possession from your dealer. If there are any issues CONTACT US and we can arrange to have the firearm returned. After we receive and inspect the firearm you will be given a choice of a refund or a replacement if available.
We reserve the right to deduct return shipping fees and add a restock fee to your refund depending upon the reason of the return. Refund fees on firearms are typically $40.00 Once you take possession of the firearm any warranty issues or defects need to be directed to the manufacturer of the firearm.
Shipping Issues
If you purchased Route package insurance please click on the following link and file a quick and easy CLAIM. Route will normally resolve claims within 48 hours.
If your package arrives damaged or you received the wrong item CONTACT US immediately so that we can resolve the problem as quickly as possible.
Pricing
Website prices are subject to change without notice. Our goal is 100% accuracy, but we are human, and typographical errors do happen. In the rare event that we make an error we are not liable and will refund your order immediately. We apologize in advance.
eCommerce Hours
Our customer service team is available M-F from 9-5 EST CONTACT US
